Refund Policy

Introduction

Thank you for choosing Egypt Pass. We are committed to delivering a seamless travel experience. If you're not satisfied with a tour or activity you booked, we are here to help—according to the terms outlined below.

Refund Eligibility

Refund requests must be made at least 48 hours before the scheduled tour/activity.
The booking must not be part of a non-refundable deal or limited-time offer.
A valid booking ID or confirmation email is required.
No-shows or late cancellations are not eligible for refunds.
Some tour partners may have separate refund conditions.

Non-Refundable Cases

Tours or activities that have already been used or started.
Custom tour packages with non-refundable terms.
Requests submitted less than 48 hours before the scheduled time.

How to Request a Refund

Contact us: Email [partner@egyptpass.net] or call [+20 1000854632] with your booking info.
Review: Your request will be reviewed within 2–5 business days.
Processing: Approved refunds are returned via the original payment method.

Refund Methods

Card payments: Refunded to the same card.
Bank transfers: 5–10 business days.
Store credit: Available upon request in certain cases.

6. Fees & Deductions

A processing fee may apply depending on the tour provider.
Original transaction or gateway fees are non-refundable.
Egypt Pass is not liable for any currency exchange losses.

Late or Missing Refunds

Still waiting?

Recheck your bank account.
Contact your card provider.
Email us at [partner@egyptpass.net] if needed.

Exchanges

We do not offer direct exchanges. However, we may allow:

Date changes for tours (subject to availability).
Store credit to use on another tour.

Cancellations

cancellation terms depend on the specific activity.

Contact Us

📧 Email: partner@egyptpass.net

📞 Phone: +20 1000854632

🌐 Website: https://egyptpass.net

🏛 Address: Qasr Al Sultan Hussein, Salah Salem, Cairo, Egypt